Privacy Policy

Last Updated: June 2026

Vimehi ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at vimehi.com (the "Site") or engage with our services. By accessing or using our Site and services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, please do not use our Site or services.

1. Information We Collect

We collect information that you voluntarily provide to us and information that is automatically collected when you visit our Site.

1.1 Information You Provide Directly

When you interact with our Site, you may choose to provide us with personal information, including but not limited to:

  • Contact Form Submissions: Your full name, email address, and the service you are interested in (e.g., AI chatbots, voice agents, website development, or workflow automation).
  • Email Correspondence: Any information you include when you contact us directly at contact@vimehi.com, including your name, email address, and the content of your message.
  • Service Engagement: If you engage our services, we may collect additional information necessary to deliver those services, such as your company name, business requirements, project specifications, and billing information.

1.2 Information Collected Automatically

When you visit our Site, certain information may be collected automatically, including:

  • Log Data: Your IP address, browser type and version, operating system, referring URL, pages viewed, date and time of your visit, and time spent on each page.
  • Device Information: The type of device you use to access our Site, screen resolution, and device identifiers.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Respond to Inquiries: We use your name, email address, and message content to respond to your contact form submissions and email correspondence.
  • To Deliver Services: If you engage our services, we use your information to fulfill our contractual obligations, including building AI chatbots, voice agents, websites, and automation workflows.
  • To Improve Our Site: We analyze automatically collected data to understand how visitors use our Site, identify trends, and improve the user experience.
  • To Communicate Updates: With your consent, we may send you information about our services, updates, or promotional materials. You can opt out of these communications at any time.
  • To Comply with Legal Obligations: We may process your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
  • To Protect Our Rights: We may use your information to detect, prevent, or address fraud, security issues, or technical problems, and to protect the rights, property, and safety of Vimehi, our users, and the public.

3. Cookies and Tracking Technologies

We are committed to minimizing our use of tracking technologies. Our approach to cookies is as follows:

  • Essential Cookies Only: We use only strictly necessary cookies that are required for the proper functioning of our Site. These cookies enable core features such as page navigation, access to secure areas, and form submission functionality.
  • No Third-Party Tracking: We do not use third-party analytics cookies, advertising cookies, or social media tracking pixels on our Site. We do not share your browsing data with advertising networks or data brokers.
  • No Behavioral Profiling: We do not create behavioral profiles of our visitors for marketing or advertising purposes.

Because we only use essential cookies that are strictly necessary for the operation of our Site, separate cookie consent is not required under most privacy regulations. However, you can configure your browser to block or delete cookies at any time. Please note that disabling essential cookies may affect the functionality of our Site.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: All data transmitted between your browser and our Site is encrypted using TLS (Transport Layer Security) / SSL (Secure Sockets Layer) protocols.
  • Access Controls: Access to personal information is restricted to authorized personnel who require it to perform their job functions. All access is governed by the principle of least privilege.
  • Secure Infrastructure: Our Site and services are hosted on secure, industry-standard infrastructure with regular security updates and vulnerability assessments.
  • Incident Response: We maintain procedures to detect, report, and respond to personal data breaches in accordance with applicable laws and regulations.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to implementing and maintaining reasonable safeguards.

5. Third-Party Services

We may use third-party services to help us operate our business and deliver our services. These third parties have access to your personal information only to the extent necessary to perform their functions and are obligated to maintain the confidentiality and security of your data. Third-party services we may use include:

  • Hosting Providers: To host and serve our website and applications.
  • Email Service Providers: To manage and deliver email communications, including responses to your contact form submissions.
  • Payment Processors: If applicable, to securely process payments for our services. We do not store your full payment card details on our servers.
  • Cloud Infrastructure: To deploy and manage AI solutions, chatbots, voice agents, and automation workflows that we build for our clients.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information under applicable data protection laws.

6.1 Rights Under the General Data Protection Regulation (GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have the following rights:

  • Right of Access: You have the right to request a copy of the personal information we hold about you.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Right to Erasure: You have the right to request that we delete your personal information, subject to certain legal exceptions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
  • Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
  • Right to Object: You have the right to object to the processing of your personal information for certain purposes, including direct marketing.
  • Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority in your country of residence if you believe our processing of your personal information violates applicable law.

6.2 Rights Under the California Consumer Privacy Act (CCPA)

If you are a California resident, you have the following rights under the CCPA and its amendments (CPRA):

  • Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business purpose for collecting it, and the categories of third parties with whom we share it.
  • Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
  • Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
  • Right to Opt-Out: You have the right to opt out of the sale or sharing of your personal information. Please note that Vimehi does not sell or share your personal information as defined under the CCPA/CPRA.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. We will not deny you goods or services, charge you different prices, or provide a different quality of service because you exercised your rights.

To exercise any of your rights described above, please contact us at contact@vimehi.com. We will respond to your request within the timeframes required by applicable law (typically within 30 days for GDPR requests and 45 days for CCPA requests). We may need to verify your identity before fulfilling your request.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Contact Form Data: We retain contact form submissions for up to 24 months after the last interaction, unless you request earlier deletion.
  • Client Project Data: Information related to active service engagements is retained for the duration of the project and for a reasonable period afterward (typically 36 months) for reference, support, and legal compliance purposes.
  • Legal and Regulatory Requirements: We may retain certain information for longer periods where required by applicable laws, regulations, or contractual obligations (e.g., tax records, invoices).
  • Aggregated or Anonymized Data: We may retain aggregated or anonymized data that cannot be used to identify you for analytical and business improvement purposes indefinitely.

When personal information is no longer required, we securely delete or anonymize it in accordance with our data retention procedures.

8. Children's Privacy

Our Site and services are not directed at individuals under the age of 16 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect, use, or disclose personal information from children. If we become aware that we have inadvertently collected personal information from a child under 16, we will take immediate steps to delete that information from our records. If you believe that we may have collected personal information from a child, please contact us at contact@vimehi.com so that we can take appropriate action.

9. International Data Transfers

Vimehi operates globally and may transfer your personal information to countries outside your country of residence, including countries that may not provide the same level of data protection as your home country. When we transfer personal information internationally, we implement appropriate safeguards to ensure your data is protected, including:

  • Standard Contractual Clauses (SCCs): Where required, we use European Commission-approved Standard Contractual Clauses to govern cross-border data transfers from the EEA.
  • Adequacy Decisions: Where applicable, we transfer data to countries that have received an adequacy decision from the relevant data protection authority.
  • Data Processing Agreements: We enter into data processing agreements with third-party service providers that process personal information on our behalf, ensuring they implement appropriate security and privacy measures.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes to this Privacy Policy, we will:

  • Update the "Last Updated" date at the top of this page.
  • Post the revised Privacy Policy on our Site.
  • Where required by applicable law, provide additional notice (such as via email or a prominent notice on our Site) for material changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Site and services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

We take your privacy seriously and will make every effort to address your inquiries promptly and thoroughly.