Terms of Service

Last Updated: June 2026

Welcome to Vimehi. These Terms of Service ("Terms") govern your access to and use of the website located at vimehi.com (the "Site") and all services provided by Vimehi ("we," "our," or "us"). By accessing our Site or engaging our services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Site or services.

1. Acceptance of Terms

By accessing, browsing, or using our Site, submitting a contact form, or engaging our professional services in any capacity, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you are entering into these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and the terms "you" and "your" shall refer to that entity.

2. Description of Services

Vimehi provides technology and artificial intelligence consulting and development services. Our service offerings include, but are not limited to:

  • AI Chatbots: Design, development, and deployment of custom conversational AI chatbots for customer support, lead generation, appointment scheduling, and other business applications. This includes natural language understanding (NLU) configuration, conversation flow design, integration with existing platforms (websites, messaging apps, CRM systems), and ongoing optimization.
  • AI Voice Agents: Development of intelligent voice-powered agents for phone call handling, including inbound customer service, outbound appointment reminders, lead qualification, and interactive voice response (IVR) systems. This includes voice synthesis configuration, speech recognition tuning, call flow design, and telephony integration.
  • Website Design and Development: Custom website design, development, and deployment, including responsive layouts, user experience (UX) design, search engine optimization (SEO), content management system (CMS) integration, e-commerce functionality, and ongoing maintenance and updates.
  • Workflow Automation: Design and implementation of automated business workflows and integrations using AI and automation platforms. This includes process analysis, automation strategy consulting, API integrations, data pipeline development, and custom automation solutions to streamline business operations.

The specific scope, deliverables, timeline, and terms for each engagement will be defined in a separate written agreement, proposal, or statement of work ("SOW") agreed upon by both parties before work commences. In the event of a conflict between these Terms and a specific SOW, the terms of the SOW shall prevail with respect to that particular engagement.

3. Custom Pricing and Payment Terms

All services provided by Vimehi are custom-quoted based on the specific requirements, scope, and complexity of each project. We do not publish fixed pricing on our Site.

  • Proposals and Quotes: After an initial consultation, we will provide you with a detailed proposal or quote outlining the scope of work, deliverables, timeline, and associated costs. All proposals are valid for 30 days from the date of issue unless otherwise stated.
  • Payment Structure: Payment terms will be specified in the proposal or SOW for each engagement. Typical arrangements may include milestone-based payments, monthly retainers, or project-based lump sums. Specific payment schedules will be agreed upon before work begins.
  • Invoicing: Invoices will be issued in accordance with the agreed-upon payment schedule. All invoices are due and payable within 14 days of the invoice date unless otherwise agreed in writing.
  • Late Payments: Overdue invoices may be subject to a late payment fee of 1.5% per month (or the maximum rate permitted by applicable law, whichever is lower) on the outstanding balance. We reserve the right to suspend or pause work on any project for which payment is overdue by more than 30 days.
  • Taxes: All fees quoted are exclusive of applicable taxes (including but not limited to GST, VAT, sales tax, or withholding tax). You are responsible for the payment of all applicable taxes, except for taxes based on our net income.
  • Refunds: Refund eligibility is determined on a case-by-case basis and will be governed by the terms of the specific SOW. Generally, fees for completed milestones or delivered work are non-refundable.

4. Intellectual Property

4.1 Our Intellectual Property

All content on the Site, including but not limited to text, graphics, logos, icons, images, design elements, software, and code, is the property of Vimehi or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from our Site without our prior written consent, except as follows:

  • Your computer or browser may temporarily store copies of materials in RAM incidental to your accessing and viewing those materials.
  • You may print or download one copy of a reasonable number of pages from the Site for your own personal, non-commercial use and not for further reproduction, publication, or distribution.

4.2 Client Deliverables

Unless otherwise specified in the SOW or a separate written agreement:

  • Custom Work: Upon full payment of all fees due, intellectual property rights in custom deliverables created specifically for you (such as custom website designs, custom chatbot conversation flows, and custom automation workflows) will be assigned to you.
  • Pre-Existing and Reusable Components: Vimehi retains all rights to pre-existing intellectual property, frameworks, libraries, tools, templates, methodologies, and general know-how used or developed during the engagement. We grant you a non-exclusive, perpetual, royalty-free license to use such components as incorporated into your deliverables.
  • Third-Party Components: Deliverables may incorporate third-party software, libraries, APIs, or services that are subject to their own license terms. Your use of such third-party components is governed by the applicable third-party licenses, and Vimehi makes no warranties regarding third-party components.

4.3 Your Content

You retain all rights to content, data, materials, and information you provide to us in connection with a service engagement ("Your Content"). By providing Your Content to us, you grant Vimehi a non-exclusive, limited license to use, reproduce, and modify Your Content solely for the purpose of providing the agreed-upon services to you.

5. User Responsibilities

By using our Site and engaging our services, you agree to the following:

  • Accurate Information: You will provide accurate, current, and complete information when submitting contact forms, engaging our services, or communicating with us. You are responsible for the accuracy of all information you provide.
  • Lawful Use: You will use our Site and services only for lawful purposes and in accordance with these Terms. You will not use our Site or services in any way that violates any applicable federal, state, local, or international law or regulation.
  • Cooperation: You acknowledge that the successful delivery of our services requires your timely cooperation, including providing required content, feedback, approvals, access credentials, and other materials as reasonably requested. Delays caused by your failure to cooperate may result in extended timelines and additional costs.
  • Prohibited Conduct: You will not:
    • Attempt to gain unauthorized access to our Site, servers, or systems.
    • Introduce viruses, malware, trojans, worms, or other malicious or technologically harmful material.
    • Engage in any automated data collection activities (including scraping, mining, or harvesting) against our Site without our written consent.
    • Use our services to develop applications or systems intended for illegal activities, discrimination, harassment, or harm.
    • Misrepresent your identity or affiliation with any person or organization.
    • Interfere with or disrupt the integrity or performance of our Site or services.

6. Limitation of Liability

To the fullest extent permitted by applicable law:

  • Cap on Liability: In no event shall Vimehi's total aggregate liability to you for all claims arising out of or relating to these Terms, the Site, or our services exceed the total amount of fees actually paid by you to Vimehi during the twelve (12) month period immediately preceding the event giving rise to the claim.
  • Exclusion of Consequential Damages: In no event shall Vimehi be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, revenue, goodwill, data, business opportunities, or other intangible losses, regardless of the theory of liability (contract, tort, strict liability, or otherwise) and even if Vimehi has been advised of the possibility of such damages.
  • Third-Party Services: We are not liable for any damages, losses, or issues arising from the acts, omissions, or failures of third-party services, APIs, platforms, or providers used in connection with our services, including but not limited to AI model providers, cloud hosting providers, telephony providers, or payment processors.
  • Force Majeure: We shall not be liable for any delay or failure to perform our obligations under these Terms or any SOW resulting from causes beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, cyberattacks, utility failures, or internet outages.

7. Disclaimer of Warranties

Our Site and services are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, statutory, or otherwise. To the fullest extent permitted by applicable law, Vimehi expressly disclaims all warranties, including but not limited to:

  • Implied Warranties: Any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
  • Accuracy and Completeness: Any warranties regarding the accuracy, completeness, reliability, or currentness of any content or information on our Site.
  • Uninterrupted Access: Any warranties that our Site will be available without interruption, error-free, secure, or free of viruses or other harmful components.
  • AI Performance: Any warranties regarding the performance, accuracy, or reliability of AI-powered solutions, including chatbots and voice agents. AI systems are inherently probabilistic and may produce unexpected or inaccurate outputs. We will work diligently to optimize performance, but we do not guarantee that AI-generated responses will be error-free or meet every specific expectation in every scenario.
  • Results: Any warranties that the results obtained from the use of our services will be accurate, reliable, or meet your specific requirements or expectations. Business outcomes depend on many factors beyond our control.

8. Indemnification

You agree to indemnify, defend, and hold harmless Vimehi, its officers, directors, employees, agents, and affiliates from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of our Site or services in violation of these Terms.
  • Your breach of any representation, warranty, or obligation under these Terms.
  • Your violation of any applicable law, regulation, or third-party right.
  • Any content or materials you provide to us in connection with a service engagement, including any claims that Your Content infringes the intellectual property or other rights of a third party.

9. Termination

  • Termination by You: You may stop using our Site at any time. For active service engagements, termination rights and procedures will be governed by the applicable SOW. In the absence of specific terms in the SOW, you may terminate an engagement by providing 30 days' written notice to us at contact@vimehi.com.
  • Termination by Us: We may suspend or terminate your access to our Site and services at any time, with or without cause, and with or without notice, including if we reasonably believe that you have violated these Terms. For active service engagements, we may terminate the engagement if payment is overdue by more than 30 days after providing written notice of non-payment.
  • Effect of Termination: Upon termination of a service engagement:
    • You shall pay for all services rendered and expenses incurred up to the effective date of termination.
    • Subject to full payment, we will deliver all completed and in-progress deliverables as of the termination date.
    • Each party shall return or destroy the other party's confidential information in its possession, except as required to be retained by applicable law.
    • Sections of these Terms that by their nature should survive termination (including but not limited to Intellectual Property, Limitation of Liability, Disclaimer of Warranties, Indemnification, and Governing Law) shall survive.

10. Confidentiality

Each party agrees to keep confidential all non-public information received from the other party during the course of a service engagement ("Confidential Information"). Confidential Information includes, but is not limited to, business plans, technical specifications, customer data, pricing information, proprietary methodologies, and trade secrets. Each party agrees to:

  • Use the other party's Confidential Information solely for the purpose of fulfilling its obligations under these Terms or the applicable SOW.
  • Not disclose Confidential Information to any third party without the disclosing party's prior written consent, except to employees, contractors, or advisors who have a legitimate need to know and are bound by confidentiality obligations at least as protective as those set forth herein.
  • Protect Confidential Information with the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care.

Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was rightfully known to the receiving party prior to disclosure; (c) is independently developed by the receiving party without reference to Confidential Information; or (d) is required to be disclosed by law, regulation, or court order, provided the receiving party gives the disclosing party prompt notice and reasonable assistance to contest the disclosure.

11. Governing Law and Dispute Resolution

  • Governing Law: These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
  • Dispute Resolution: Any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, or validity thereof shall first be attempted to be resolved through good-faith negotiation between the parties for a period of 30 days. If the dispute cannot be resolved through negotiation, it shall be submitted to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (India). The arbitration shall be conducted by a sole arbitrator mutually agreed upon by the parties, and the seat of arbitration shall be in India.
  • Jurisdiction: Subject to the arbitration clause above, the courts located in India shall have exclusive jurisdiction over any legal proceedings arising out of these Terms.
  • Waiver of Class Actions: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

12. Miscellaneous

  • Entire Agreement: These Terms, together with our Privacy Policy and any applicable SOW, constitute the entire agreement between you and Vimehi regarding the subject matter herein and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written.
  • Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
  • Waiver: The failure of Vimehi to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by Vimehi to be effective.
  • Assignment: You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. Vimehi may assign these Terms without restriction.
  • Notices: All notices required or permitted under these Terms shall be in writing and shall be deemed delivered when sent via email to the respective party's designated email address. Notices to Vimehi should be sent to contact@vimehi.com.

13. Changes to These Terms

We reserve the right to modify or update these Terms at any time at our sole discretion. When we make changes, we will:

  • Update the "Last Updated" date at the top of this page.
  • Post the revised Terms on our Site.
  • For material changes that affect active service engagements, provide reasonable written notice to affected clients.

Your continued use of our Site or services after the posting of revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must discontinue your use of our Site and services.

14. Contact Us

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us at:

We value your business and are committed to providing transparent, fair, and professional service.